While the vast number of people who purchased Deus Ex: The Fall after its release this week have been enjoying the game without issues, some concerned members of the Deus Ex community have brought it to our attention that a small number of players have been facing a restricted game experience when playing from a jailbroken device despite having purchased the game legitimately. Specifically, users with these modified devices learned after they had purchased and installed the game that firing their weapons had been disabled.
We understand how disappointing and frustrating an experience like this can be, so I wanted to update you on the steps that we’re taking to fix this issue for those affected:
1) Right after the first comments started rolling in, we updated the Deus Ex: The Fall store description text with the information that jailbroken devices were currently facing restrictions in order to minimize the number of users who might be affected by this issue.
2) We immediately began working on an update for Deus Ex: The Fall that will remove this restriction from the game, ensuring that all iOS devices will be able to play the game in the near future – jailbroken or otherwise.
It was never our intention to impact the enjoyment or experience of our fans and legitimate customers, and so we would like to offer our sincere apologies to those affected. We agree that removing restrictions on jailbroken devices is the right thing to do - we could have handled this differently, but we hope that you won’t stay mad at us. The upcoming update to the game will ensure that everyone who wants to play Deus Ex: The Fall on a supported device can do so, without issue.